orbitz.
so about 15 minutes ago, my cousin called me because he went to checkin for his flight at the alaska airlines counter and he apparently had no ticket, and when he called orbitz, nobody knew about his ticket, or credit, or anything.
Background - Steven as going to come visit last year, and bought a ticket on Alaska with Orbitz, but his vacation time got screwed up, so he had to cancel that. He got credit with Orbitz for another Alaska flight, which he used for this flight.
In order to buy this flight, he had to go through orbitz.com, since the credit was with them. After he had made the plans for his flight, he didn’t receive any email confirmation, so he called back, and the guy who helped him knew exactly what he was talking about and supposedly set him up all fine. At that time, all this prior stuff was in their computers. But when he called earlier today, they knew absoultely nothing about it.
So, he called me and I checked Orbitz.com for him to see if there was any mention of his trip; there was nothing about this trip, last years cancelled trip, no record of credit existing, etc., so he decided to call Alaska Airlines next. (He had called orbitz, since that’s who he made both purchases with, and had the credit with, etc.).
The person at alaska said “Oh, of course, here’s your confirmation number, etc. etc.” and he walked up to the e-ticket kiosk and signed in and got his ticket.
So apparently when the guy at Orbitz said he’d get everything settled, he meant he would buy the ticket directly from Alaska Airlines instead of through orbitz, and then delete all record of the cancelled trip, credit, current trip, all conversations, and anything having to do with steven.
Now i do laundry.